Terms

Kaido terms of service

Last updated 7 October 2026

1. The agreement

These terms apply when a business ("you") uses Kaido, provided by [Company name] (ABN [to be added]) ("we", "us"). Your order form (plan, fees and start date) forms part of them; if the two differ, the order form wins.
The person accepting these terms confirms they can bind the business. The platform is for business use only.

Access is by invitation. Your owners and admins decide who joins your organisation and what role they have, and remove people who leave.
Keep sign-in details private and use two-factor sign-in. Tell us straight away at support@kaido.com.au if you think an account has been misused.
You're responsible for what happens under your organisation's accounts.

Your data stays yours. You give us permission to store and process it only to provide the platform to you, as described in our privacy policy.
You confirm you have the right to give us the data you connect or upload, including your customers' delivery details, and that you've told your customers as the Privacy Act requires.
When you link with another business on the platform (for example a brand with its 3PL), you choose what is shared with them.
You can ask us for a copy of your data at any time (for example as spreadsheet files). After the agreement ends we keep it for 30 days so you can get that copy, then delete it, except where the law requires us to keep records or it sits in a backup that expires on its own schedule.

Don't use the platform to break the law, to access other businesses' data, to probe or disrupt its security, or to copy, resell or reverse-engineer it.
Don't scrape or bulk-download data beyond normal use; the platform limits and records unusual activity.

Kaido, forecasts, routing suggestions and invoice checks are generated from your data and are there to help you decide. They can be wrong or incomplete: check anything important before you rely on it.
Nothing is sent to a carrier, client or supplier on your behalf without a person in your organisation approving it.

When you connect another service (for example Shopify, a warehouse system or a carrier), your use of that service stays under its own terms. We aren't responsible for its availability or the accuracy of the data it sends.

Fees, billing period and payment terms are set out in your order form. Prices are in Australian dollars and exclude GST unless stated.
We'll give you at least 30 days' notice of any fee change, which applies from your next billing period.

We work to keep the platform available and secure, and back it up nightly, but we can't promise it will always be uninterrupted or error-free. We'll give notice of planned maintenance where we can.
We improve the platform over time. If we remove a feature you rely on, we'll tell you in advance.

We own Kaido, including its software, methods and design. You get the right to use it during the agreement; nothing else transfers to you.
If you send us suggestions, we may use them freely.
Each of us keeps the other's confidential information private and uses it only for this agreement.

Nothing in these terms limits rights you have under the Australian Consumer Law that can't be excluded. Where the law allows, our liability for those is limited to supplying the service again or paying for it to be supplied again.
Otherwise, our total liability under the agreement is limited to the fees you paid in the 12 months before the claim, and neither of us is liable for the other's indirect losses, such as lost profits or lost data that could have been restored from your own records.

You can cancel at the end of any billing period, unless your order form sets a fixed term.
Either of us can end the agreement straight away if the other seriously breaches it and doesn't fix the breach within 14 days of notice, or becomes insolvent.

These terms are governed by the law of New South Wales, Australia, and its courts can hear any dispute. Before going to court, we'll each try in good faith to resolve it by talking first.
We may update these terms; we'll give you 30 days' notice of material changes, and the version shown here, with its date, applies.
Questions or notices: support@kaido.com.au.